Privacy policy

Domaine de Dienné places great importance on the protection of your personal data and respect for your privacy. The purpose of this policy is to inform you clearly about how your data is collected, used, stored, and protected when you visit our website [Website URL].

We only collect data necessary for managing our services and communicating with our visitors. This data may include:

• Identification data: last name, first name, title
• Contact data: email address, phone number, postal address
• Booking data: dates of stay, reserved accommodation, special preferences
• Browsing data: IP address, browser, visit duration, pages viewed (via cookies)
• Payment data: payments are secure and processed by our certified payment providers; we never store credit card numbers

• Managing bookings and contact requests
• Sending booking confirmations, quotes, or practical information
• Managing customer accounts and after-sales service
• Sending newsletters and promotional offers (only with your consent)
• Analyzing site traffic to improve the user experience
• Complying with our legal and tax obligations

• The performance of a contract (e.g., a booking or information request)
• Your consent (e.g., subscribing to the newsletter)
• Compliance with legal obligations (e.g., invoicing)
• The legitimate interest of Domaine de Dienné in improving its services and communication

• The internal team of Domaine de Dienné / DéfiPlanet’
• Our technical service providers (hosting, booking provider, e-mailing tools, web agency), acting as processors in compliance with the GDPR
• Administrative or judicial authorities, only if required by law No personal data is sold, exchanged, or rented to third parties.

• Booking data: 5 years after the last customer interaction
• Invoicing data: 10 years, in accordance with accounting legislation
• Contact / newsletter data: until an unsubscribe request is made
• Cookies: according to the duration defined in the cookie banner (maximum 13 months)

• Information exchanges on our site are secured by the HTTPS (SSL) protocol.
• Our service providers are chosen for their compliance with security and confidentiality standards.

• Right of access: to know what data we hold about you
• Right to rectification: to correct your inaccurate information
• Right to erasure: to request the deletion of your data
• Right to restriction of processing: to temporarily limit processing
• Right to object: to refuse certain processing (e.g., commercial prospecting)
• Right to data portability: to receive your data in a structured format To exercise these rights, you can contact us at: contact@defiplanet.com or by mail at the postal address mentioned above.

Proof of identity may be requested to verify your identity. You also have the right to lodge a complaint with the CNIL (the French Data Protection Authority).

• Strictly Necessary Cookies These cookies are essential for the proper functioning of the site. They allow, for example, access to your account, completion of a booking, or remembering your privacy choices. Without them, the site cannot function correctly. Legal basis: Legitimate interest
• Audience Measurement Cookies These cookies allow us to know the site's traffic and understand how visitors use it (most viewed pages, average visit time, traffic source, etc.). This data is used solely to improve the site's content and features. Legal basis: Consent Example tool: Google Analytics
• Functional Cookies These improve browsing comfort, for example, by remembering your language preferences, display choices, or certain form information. Legal basis: Consent
• Advertising and Social Media Cookies These cookies may be placed by our partners to offer you personalized advertisements or to facilitate content sharing on social networks (Facebook, Instagram, etc.). Legal basis: Consent

• Accept all cookies
• Refuse all non-essential cookies
• Customize your choices You can change your preferences at any time by clicking on the "Cookie Management" link available at the bottom of each page of the site. No non-essential cookies are placed without your prior consent.

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d By disabling certain cookies, you may no longer be able to benefit from all the site's features.

DéfiPlanet’ – Domaine de Dienné, La Bocquerie, 86410 Dienné, France